Contact
How to reach us
Choose your preferred way to get in touch.
Email Support
Response within 24 hours – including weekends for urgent requests.
In-App Support
Directly in the app
Use the support form in the menu. We can link your request directly to your account.
In-App Support FAQ
Frequently Asked Questions
Answers to the most important questions.
Does Anwalt GURU replace a real lawyer?
No. Anwalt GURU provides an initial legal orientation: the app assesses your situation, explains relevant laws and court rulings, outlines your options and finds matching lawyers near you. For binding legal advice, court representation or complex legal matters, you should always consult a licensed attorney.
What can't the AI do?
The AI cannot represent you in court, its assessments do not replace binding legal advice, and it does not create legally binding briefs or filings. As for deadlines: the app detects deadlines in your documents and warns you in time – meeting a running deadline in a legally binding way is your lawyer's job.
How secure is my data with Anwalt GURU?
Your data is transmitted encrypted and stored on servers in Germany. We strictly comply with the GDPR. Your chat histories are never used for advertising purposes and can be completely deleted at any time.
Are there hidden costs with Anwalt GURU?
No. You start with 2 free legal questions, and a new one is added every day – the lawyer search is completely free. If you need more, the choice is yours: buy a question package as a one-time purchase with no automatic renewal, or opt for a subscription with 5 questions per day, which renews regularly until you cancel it. Every price is shown before you buy – there are no hidden costs.
How do I reach Anwalt GURU support?
You can reach us by email at support@gurusense.de (response within 24 hours) or use the integrated support form in the app.
The app won't install – what can I do?
Check that your device meets the minimum requirements (Android 8+ / iOS 14+) and that you have enough free storage (approx. 100 MB). If that doesn't help, restart your device and update the App Store or Play Store.
The chat is not responding – what should I do?
Check your internet connection, close the app completely (don't just minimize it) and reopen it. If the problem persists, contact us at support@gurusense.de.
How can I delete my Anwalt GURU account?
Send us an email to support@gurusense.de with the subject line 'Delete account'. We will process your request within 48 hours, delete all your data completely and confirm the deletion via email.
Self-help
Troubleshooting
Quick self-help for common issues.
App won't install
- Check for Android 8.0+ or iOS 14.0+
- Ensure approx. 100 MB of free storage
- Restart your device
- Update the App Store / Play Store
Chat not responding
- Check your internet connection
- Fully close the app (don't just minimize)
- Restart the app
- Clear cache (Settings → Apps)
Delete account
- Email support@gurusense.de
- Subject: "Delete account"
- Confirmation within 48 hours
All data will be completely deleted.
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Many features were born from user feedback.
Problem still persists? Write to us – we'll help you personally!