How to reach us
Choose your preferred way to get in touch.
Email Support
Response within 24 hours – including weekends for urgent requests.
In-App Support
Directly in the app
Use the support form in the menu. We can link your request directly to your account.
In-App Support Frequently Asked Questions
Answers to the most important questions.
No. Anwalt GURU provides an initial legal orientation. The app can:
- Assess your legal situation
- Explain relevant laws and court rulings
- Outline your options for action
- Find matching lawyers near you
For binding legal advice, you should always consult a licensed attorney.
- No legal representation: The AI cannot represent you in court
- No guarantees: Assessments do not replace binding legal advice
- No deadline management: If deadlines are running, always contact a lawyer immediately
- No legal documents: The AI cannot create legally binding briefs or filings
- Encrypted transmission: All data is SSL-encrypted
- Servers in Germany: Your data never leaves the EU
- GDPR-compliant: Strict compliance with the EU General Data Protection Regulation
- No advertising: Chat histories are never used for advertising
- Delete anytime: Full data deletion upon request
No, absolutely not.
- Free daily legal questions – without restrictions
- Lawyer search completely free – always and unlimited
- No subscription – no automatic renewal
Additional legal questions can be purchased as a one-time payment – no commitment.
Troubleshooting
Quick self-help for common issues.
App won't install
- Check for Android 8.0+ or iOS 14.0+
- Ensure approx. 100 MB of free storage
- Restart your device
- Update the App Store / Play Store
Chat not responding
- Check your internet connection
- Fully close the app (don't just minimize)
- Restart the app
- Clear cache (Settings → Apps)
Delete account
- Email support@gurusense.de
- Subject: "Delete account"
- Confirmation within 48 hours
All data will be completely deleted.
Share feedback
Your ideas make the app better!
Many features were born from user feedback.
Problem still persists? Write to us – we'll help you personally!